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Table of Contents

Key Points

Moving to a new home is both exciting and stressful. Among the many decisions you will make during this time, selecting the right moving company stands as one of the most consequential. A reliable mover can transform your relocation into a smooth experience, while an unscrupulous or incompetent one can turn it into a nightmare of damaged belongings, unexpected fees, and missed deadlines.

This article breaks down the main considerations and steps for finding the best moving services available. Following the advice below will help ensure you identify the right company for your needs, schedule, and budget.

Understanding Your Moving Needs

Before you start contacting moving companies, take time to assess your specific requirements. These include:

  • Distance of your move
  • Size of your home
  • Special items
  • Timing constraints
  • Desired service level

Local moves are distinct from long-distance ones, in terms of planning and logistics. Some companies will specialize in one or the other (though some prominent ones may offer both types of services). There also can be different regulations that govern long versus short moves.

The size of your home, along with the amount of possessions in it, will impact how you select a moving company. For instance, a five-bedroom home belonging to a family with kids will require different resources than a single individual living in a studio apartment.

Beyond the volume of belongings to be relocated, the type can come into play as well. Items like valuable antiques, art, and grand pianos require special care and handling. Not all movers have the expertise or equipment for such challenges, so if you require such services, be sure to mention that at the outset.

Another factor that can impact your choice of moving company is timing. While it is always best to plan ahead as far as possible, some moves are the result of abrupt circumstances, like relocating to start a new job. Be sure to specify any time constraints when selecting a moving company, to confirm that they can accommodate your scheduling demands.

Finally, the level of services you require or prefer can impact your moving company choice. For instance, some businesses offer full-service packing and unpacking, or disassembly and reassembly of furniture, while others may not. Understanding any additional moving services beyond basic transport can help you select the right company for the job.

Do Research and Create a Shortlist

With your needs clearly defined, you can begin researching potential companies. There are several basic steps to take to narrow down the list:

✔Ask for recommendations
✔Check online reviews
✔Review complaint history
✔Verify credentials

Personal referrals from friends, family, or colleagues who have recently moved can be a good place to start. Their firsthand experiences often reveal insights you may not find in online reviews.

That is not to say that reviews are useless, and it is the next place you should turn. Google, Yelp, and the Better Business Bureau are good places to find reputable reviews from actual customers. A company with consistently positive marks across multiple platforms is a good sign.

When zeroing in on companies, it is a good idea to verify that they are licensed and registered with the appropriate federal and state agencies. All moving companies should have a U.S. Department of Transportation number issued by the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA also maintains a database of complaints against specific companies, which are worth a quick investigation.

State licensing requirements vary by location. For instance, in South Carolina, all moving companies must obtain a House Moving license from the state Department of Transportation, as well as a licensing number from the state Office of Regulatory Staff.

Get Detailed Estimates

After you have put together a short list of companies, it is time to dig a bit deeper. There are several basic steps you can take to finalize your choice:

✔Schedule in-home assessments
✔Request written estimates
✔Compare estimates
✔Watch out for lowball offers
✔Ask about insurance options

Most reputable movers will offer to visit your home, free of charge, to provide an accurate estimate based on the volume and nature of your belongings. Virtual assessments have become common—and are suitable—but it is important to make sure they are thorough. This will help ensure everyone is on the same page moving forward.

After the assessment, the moving company should send you an estimate. Be sure to get this in writing and ensure it specifies whether the contract is binding or non-binding. A binding estimate guarantees the price will not increase unless you add on items or services.

When you are examining estimates from different companies, make sure you are comparing apples to apples. Some companies will lowball offers, only to turn around and charge you extra for basic services and materials.

Finally, if it is not stated explicitly in the contract, ask about insurance options for the move. Many companies include basic coverage based on the estimated weight of your belongings. For rare or specialty items, inquire about additional, full-value protection options.

Ask the Right Questions

A major part of finding the right moving company for your particular circumstances is to ask the right questions (either in person or looking for answers on their site). Here are some examples to point you in the right direction:

  • How long have you been in business? Longevity often indicates stability and experience.
  • Will you subcontract any part of my move? If so, you will want to research those companies as well.
  • What is your cancellation policy? It is vital to fully understand the financial implications if your moving plans should change.
  • Do you have references I can contact? Reputable companies will gladly provide references from recent customers.
  • What is your claims process? If items are damaged or lost, find out what the process for getting compensation entails.
  • Are there any potential additional charges I should know about? These might include stair fees, long-carry charges, or fees for handling bulky items.
  • What forms of payment do you accept, and when is payment due? Be wary of companies demanding large cash deposits upfront. Most moving professionals will require some type of deposit, and then final payment after the job is completed.

Red Flags to Watch Out For

In addition, there are a few warning signs that point to potentially problematic movers. These include:

  • No physical address: Legitimate companies have real offices, not just P.O. boxes or website contact forms.
  • Generic trucks: Professional moving companies should have clearly marked, well-maintained vehicles.
  • Name changes: Companies with a history of changing names may be trying to escape bad reputations.
  • No written contracts: As mentioned, everything should be documented on paper before any work begins.
  • Large deposits: While some advanced payment is normal, prominent movers will typically not require more than 20 – 30 percent upfront.
  • Limited or no insurance: A good moving company should offer basic coverage at a minimum, with options for additional protection.
  • Poor Communication: If a company is difficult to reach or slow to respond during the estimate phase, expect worse during your actual move.
  • Generic Website: Look for detailed information about the company’s history, services, and policies, rather than vague descriptions and stock photos.

Making a Final Decision

After gathering estimates and asking pertinent questions, weigh these final few factors:

  • Overall value: Remember, the cheapest option is not always the best. Consider the company’s reputation—including services, and professionalism—alongside the price. Take into account what you are getting for your money.
  • Comfort level: Trust your instincts. If something feels off during your interactions with a company, it probably is.
  • Contract clarity: Before signing, read the entire contract and ensure all verbal promises are included in writing.
  • Timeline guarantees: Understand what happens if your belongings are not delivered within the promised timeframe.
  • Deposit protection: If you must pay a deposit, use a credit card when possible for additional protection if disputes arise.

Preparing for Moving Day

Once you have selected your moving company, there are a few final steps you should take, leading up to moving day. A week before your move, contact the company to confirm dates, times, services, and any other details about the big day.

During this time, prepare an inventory. Document your belongings with photos and a detailed packing list. This is especially true for valuable items. Keep important documents, jewelry, medications, and irreplaceable items with you rather than loading them onto the truck, if possible.

Moving day can be chaotic. Arrange care for young children and pets to keep them safe and reduce stress.

Regardless of how fantastic and trustworthy the company you choose, plan to be on-site during the entire loading and unloading process. It lets you oversee the handling of your belongings and be available to answer any questions the movers may have.

After the Move…

Once the move is complete, there are a few final steps to take. Check for any damaged or missing items and note them on the delivery paperwork. Most companies require claims to be filed within a specific period.

If you had a positive experience with the company, be sure to leave them a review (ask them where you can make the most impact). It will be appreciated but, more importantly, it can help other customers find and utilize their services.

Learn More About Finding the Best Moving Company Near You

Selecting the right moving company requires research, diligence, patience, and attention to detail. By understanding your moving needs, thoroughly vetting potential companies, and staying vigilant throughout the process, you can significantly increase your chances of experiencing a smooth, stress-free move.

Smith Dray Line is a full-service moving company servicing the Asheville, Greenville, Charlotte, Columbia, and Charleston areas. We do local and long-distance moving, including international relocation.

Since our founding in 1911, we have prided ourselves on exemplary customer service and satisfaction. Reach out to us today for a free quote or for assistance in planning your move.