My husband and I want to commend Smith Dray Line's staff on an incredibly great moving experience. From Cherie McDonald to Amy Chavis to
Terrence Martin and his crew (Kevin Martin, Keandre Williams, Princeton Shephard, and Isaiah Boulware), every person we encountered demonstrated great professionalism, expertise, and courtesy. It was truly a pleasure to work with such a proficient, efficient, experienced (and fun!) group. They worked to make our move smooth, quick, and easy. We highly recommend Smith Dray.
I realize I called to commend the two young men that picked me up in Newton, NC and the two young men that delivered me to Greenwood, SC; but after
talking to other residents I feel the need to write to praise them again. Why? Because after hearing their horrible experiences with other moving companies, I feel so very fortunate. The three young men I met were polite and courteous with a sense of humor. They were very professional and very hard working. I really appreciate how they treated my things. Everything arrived in tip-top shape. They treated my things like their own. Again, I thank them for a job well done. I would recommend your company in a heart beat!
Thank you for coming to our home and providing us with a moving estimate to Fredericksburg, VA. You did a professional job creating the estimate
and at the same time, you created an exceptional rapport with us. Your estimate was by far the best, among the estimates, in detail and being able to read and understanding the cost breakdown. We will be using you and your company's service to perform our move.
At the end of this month, we will be visiting several communities in Fredericksburg to determine if it is the right location and if we can find the right home. I'll keep you informed of our status once we return.
Also, thank you for your card and note. Great Customer Service!"
My family had a wonderful interstate move with Smith Dray Line. Our home in the NC mountains was about 2 hours from their Candler, NC office. Given the
roads and the antiques to be moved, we required two days of packing and loading. The process on the front end was easy. Communication was excellent. Their team was very careful packing and loading our things. We have two drop offs in TX, and I'm sure that experience will go smoothly as well."
Dear Smith Dray Line Team, Thank you so much for your hard work moving me form Woodside Circle. You made it a breeze, and I am so grateful! You guys are
On behalf of the entire Lacy family, I want to thank you and your colleagues at Smith Dray for arranging the move of my parents' belongings from Greenville
to Connecticut. Our experience with Smith Dray was, from start to finish, uniformly first-rate. Melissa Baker provided timely, helpful information; her emails and calls were much appreciated. Please let Ken Searcy know that he more than lived up to his reputation as a Tops in Class mover: his service was highly professional and highly personable - a perfect combination. We were particularly impressed at how well Ken managed both moves, arriving exactly as promised, and without a single incident involving my parents' furniture. Last, but hardly least, we are grateful for your own hands-on attention to this move: your careful review of my parents' flat, your ready availability, and your follow-ups throughout this process, made us confident that we were in good hands. We would recommend Smith Dray without reservation, and wish you, and your colleagues, the very best. Warmest regards, Bill."
We wanted to take a moment to say how pleased we were with our move from Augusta, GA to Naples, FL., using Smith Dray Line/Atlas as our moving company
. From the first phone call to their company to the first meeting with our representative Cherie McDonald we had a good feeling. Her relocation coordinator Amy Chavis kept us informed every step of the way. Cherie would call us back late in the evening if we needed her, truly personalized service. We had experienced some really awful moves in the past so we were very concerned how this one would all turn out. Well we ended up with our driver being Tony Carter, his brother Curtis and his cousin Eric. We cannot say enough about these guys and their work ethic. If we had to pick one word to describe them it would be outstanding. By the time they packed us up in Georgia and arrived to unload us in Florida we felt like family. Our move came in a little less in cost than estimated and we did not use all the packing supplies that we thought we would. Once again we were reimbursed in a very timely manner. If you are considering a move call this company because you will not be disappointed. In this day and age it is very hard to still find that family caring atmosphere when you do business. Moving is never easy and there is no price you can really put on your personal belongings, well they care and it showed from start to finish. GREAT JOB to you ALL!! Thank you again, Dollene and Robert Ewing."
The move went fantastic! The movers came in with a large crew and got the job done quickly and efficiently. They were extremely courteous and polite and
a complete joy to be around. They had a positive and fun attitude the entire time. They handled all of my goods with extreme care. This is the probably the best move I have ever had. Please extend this note of gratitude to the crew that was on site on how absolutely pleased I was."
I just want to thank Smith Dray line for the smoothest move I could hope for. After 3 moves in succession my things were in a chaotic mess. Your employee's
were respectful and polite. They handled my very heavy furniture so well. I cannot express how grateful I am."
Your guys, Terrence Reynolds, Jimmy Henderson and Rashad Battle moved us from Chapin, SC to Mt Pleasant, SC on 9/5/2017. We would like to compliment all
three for such good customer service. All three were very professional and polite on both ends of the move. It is so hard to find this kind of customer service theses days. Thank you again Terrence, Jimmy and Rashad!! If we move again in the future we only hope to have such a smooth move!! Lewis & Tina."
Kirk, Just completed my evaluation online of the move from Atlas. I wanted you to know and to tell you personally that I gave you the highest ratings and
recommendations possible. I was incredibly pleased with the coordination, communication and you and your staff are excellent. Travis and his helper were friendly, efficient, hard working and extremely careful. I wanted to thank you personally for a job very well done and for making what is a generally unpleasant task very manageable and effortless (at least for us!). Thanks and again and know that I will recommend your group to anyone, anytime. Best, Randy."
Thanks, Ragan. By the way, please pass on compliments for all the crew that packed and loaded. I was so impressed by their professionalism and courtesy"
On Wednesday May 24th, 2017, a team of Smith Dray packers packaged up our home in preparation for our upcoming move. On Thursday May 25th, 2017, a team
of Smith Dray movers led by Tony Carter loaded up our home in Chapin, SC. On Saturday June 3rd, 2017, the same team led by Tony Carter unloaded our home in Reading, Pa. This order of service was initiated through the efforts of Cherie McDonald and Amy Chavis. At all points and in every way, the service of Smith Dray was excellent beyond imagination. We, like other consumers, have heard many horror stories concerning moving companies. My family felt treated with respect and we were communicated with in a timely manner. We have two toddlers and my wife is 6-months pregnant - the logistics of a move appeared daunting. However, our questions were answered and our own anxieties concerning the stress of a move were met with the utmost grace. Specifically, Cherie was responsive, thorough, understanding, and diligent. Tony and his crew were thorough, gentle, respectful, intentional, communicative, and - above all else - humorous. Thank you for allowing our family to move without any added undue stress. Thank you for employing such competent, professional, compassionate, and detailed service providers. We did not just sell and buy a house - we moved our home to a new part of the country for a new job. Smith Dray lessened the potential emotional drain of that experience. A thousand times over and in every way imaginable, Thank you, Chris, Liz, Aletheia, Judah, Samson the dog, and Evangeline."
Sarah, I just wanted to drop you a line and tell you how terrific our move went. We are VERY impressed with your company. The fellas got there on time
and took about 30 minutes to figure out how to get the truck in position in driveway to their advantage with the ramp and did not even charge us for that time it took. Very impressive. Kevin and his crew were just fantastic! Polite, fast, careful, helpful and sensitive to us old people, ha!). From the moment you came to oversee what was going and what was not, we were very happy and so glad we chose Smith-Dray for our moving day. As a note, we have become friends with the folks who moved into our house yesterday and their moving sorrowfully from flatlands of VA never did really figure it out and made the move much more difficult for them. There is even another trip to the house today with more furniture they were afraid to bring up in the truck (same size too). Thanks, Ron and Nancy."
I cannot tell you how much I appreciate the wonderful job that Smith Dray Line did in moving my mother out of her home in downtown Charleston. I wanted
to let you know how pleased we were with the overall experience. Additionally, I feel that the price was incredibly reasonable given everything that was involved. The professionalism of the staff and the patience that each of them exhibited throughout the entire move was truly second to none. This was a difficult move for many reasons. The location of the home was a particular challenge in that my mother's house was on a one way street which made it necessary to use smaller trucks. Parking is always a struggle in downtown Charleston. As you can imagine, my mother has accumulated a great deal of things that had to be moved and a tremendous amount of packing had to be done by your team. Scot Singletary deserves special credit as he did a wonderful job with his estimate and was incredibly kind and professional throughout the process. I would also single out James "Pookie" Wigfall and Mark Wigfall as deserving of special recognition for the job that they did in going above and beyond to make sure that we were completely taken care of and happy with the job that Smith Dray Line did. Those mean are very hard workers and deserve a tremendous amount of credit for the job that they did."
Just a quick note to tell you how impressed we were with our move from the quote by Sarah, the hand holding of Leslie, and the move by Scott, Dave and
Deion. Moves are high-stress times as you know, but your company made it all work well."
I want to continue the review I gave as your review site did not allow me to finish! I want to commend Smith Dray Line on the wonderful and patient employees
in their company. Oops... I forgot to mention - kind! Your crew made my entire move a wonderful experience!"
Recently I had the pleasure of using Smith Dray Line for a local move. I would like you to know what a helpful assistant I had in Adrienne White. The selling
of my home and the purchase of my new home was full of difficulties and troubles. I was not sure if everything would fall into place. The timing of the events kept changing and was not finalized until the week of the move. Adrienne was a calm and patient voice on the other end of the phone. She was wonderful in working with me until the end. I hope you know the treasure you have with her in your office."
Cherie & Amy, Just wanted to thank you for everything you and your staff did to complete our move under very difficult weather conditions. The packers
did a very good job. Terrence and his crew did an outstanding job and were extremely helpful and courteous throughout the loading and unloading process. We will certainly recommend Smith Dray Line to anyone who is looking for a mover. Thanks again. Sincerely, Bob & Cindy."
I recently packed up and moved from Greene Street, Columbia, South Carolina, where I had a home for 30 years, and moved via Smith Dray Lines (Atlas Van
Lines) to Wakefield, a northern suburb of Boston, Massachusetts. I am retired from a career with the US Army Medical Corps. Back in the day, my memory of (too) many military moves is of watching the van pull away, then arriving at my new posting and waiting ... and waiting ... for the load to catch up with me. The wait could be weeks to months. Nowadays this is not the case. Smith Dray Lines explained that my household good would arrive a thousand miles north possibly as soon as two days after uploading, and no later than a week afterward ! How times change. The gentleman who oversaw both ends of this dispatch of mine was Mr. Adrian Estrich. I wish to compliment him, as well as your company for valuing him. He is a methodical, efficient, and considerate master of what he does. When a representative of Smith Dray first inventoried my home she noted that I was likely to be moving more goods than my already reserved 10' x 15' storage space could hold. As you might imagine, this news raised considerable worry. On the day of my move, I asked Mr. Estrich for his opinion. He offered his own appraisal. He walked about my house, surveyed the boxed material and furniture, rubbed his chin ... and stated solemnly & reassuringly "I think it'll fit." It did. His crew, at both ends, worked steadily and efficiently -- quite in contrast to their predecessors who packaged a hundred or more boxes, mostly books. They had obvious, but quiet, respect for Estrich's experience. He, and they, showed respect for my property. They accommodated my wish to hold out items for packing, so that I might retrieve them easily on arrival up north. They tolerated my puttering and kibitzing and were a pleasure to have in my home. On one occasion I discovered late that my old vacuum cleaner, promised to a neighbor, had been packed and already driven away by the transport truck to the Mother Ship parked somewhere in Blythewood! I actually decided it was not worth the bother to fetch it back, and I said so. But Adrian insisted it was no bother. True or not, it was recovered and returned to me without a word of complaint or bother (another contrast to the ladies who boxed books). Estrich's job must be a hard one: loading and unloading in every weather, including the swelter of a Carolina summer; endless hours on our now wretched & crowded interstate highways (vote for overdue national infrastructure repair!!), and (not least) accommodating every sort of personality -- some unruffled by the stress of a move, but others no doubt at the end of their rope and too quick to take out their stress on the innocent. It is largely for this last matter that I chose to bring Estrich to your attention. Yours is a business that necessarily deals every day with clients at a tense time in their lives. I am a physician and I, for one, reject the adage that 'the customer is always right'. No. Sometimes the customer is a jerk. Sometimes he or she is too demanding, crazy, impatient, and/or flat out wrong. It is Estrich's personality and patience, his willingness to reassure and assist -- all the while perfectly expeditious in getting the job done as quickly and efficiently as possible -- that you no doubt value, and for which I am personally grateful. I told him so. Grateful for having the good fortune to have had him oversee my move, I feel obliged to extend my gratitude to you as well. There are legions of horror stories regarding moves. I think I heard them all while in the Medical Corps. I felt lucky to have been spared these. And this latest move, my largest and accomplished without mishap of any kind, continues my good fortune. I have Adrian Estrich to thank for its management."
Once I selected Smith Dray Line to move my belongings, my main contact was Amy Chavis. She is absolutely delightful to deal with. She was always available,
answered all my questions patiently and completely and she made certain I had my needed supplies while your warehouse guys loaded them with care. Terrance R, Dylan C and Jimmy H were the men who actually moved my belongings and I cannot praise them enough. They called ahead of time so I would be prepared, they were on time and they loaded my things quickly and with care. When they arrived in NC, again they called and were on time and quickly and carefully unloaded my things. Not only were they fine movers, they represented your company well and all 3 of them were exceptionally well mannered and respectful young men. You can be proud to have them on your team."
I'm not sure who to reach out to, but I did want to let you know that your movers did an excellent job for us last week. They were very professional and
extremely careful with not only our goods, but with our new home. I was very impressed by them. I'm certainly glad we used your team to complete our move. Thank you for the excellent service, Matthew."
Amanda - Our experiences both loading on the 2nd of Dec. and unloading on 4th of Dec. we're GREAT !! Terry, Louis and Richard worked very hard to carefully
load and unload our things at both locations... We could not ask for a better way of transferring our things to anther location. They were there on the times we set up . What an overall GREAT CREW !! Their customer skills were excellent , their manners and how they handled themselves made us feel like family. Please be sure to forward our comments to Terry, Louis and Richard. Should we have to plan a move in the future we will certainly call Smith Dray Line again. Happy Holidays to You, Amy, Terry, Louis and Richard. Bill & Coral."
Went great!!! They were very good and professional and things went very smoothly! Please pass on how much we appreciated their hard work and professionalism!!
We have moved many, many times and they excelled in quality and care! Thanks again!!"
Hey y'all! Miss me?!?! Last year this time, we were about to undertake the 2 months of limbo that tested my sanity, your sanity, and my bank account. My
how time flies!!! I want to say this: Y'all were amazing, calm under pressure, and made me extremely happy with Smith Dray. Even one year later I can't quit singing your praises! Have a great weekend and a restful Thanksgiving."
i have made 16 major moves, using moving companies. From the estimate with Mr. Thomas to the removal of the furniture, I can say that I have NEVER had
such a wonderful move as far as time, care, communication and accuracy are concerned. Scott, Dion and Adam were friendly but wasted no time in getting me out of my home in a timely manner. The ladies who came to pack in preparation of the move took such care with my sentimental items. I cannot say enough about this experience and could not give them a higher recommendation."
To the managers of Smith Dray Line, We want you to know how much we appreciate those who assisted us in our move from Sumter, SC to Seneca, SC. Cherie
McDonald did a phenomenal job estimating and scheduling our move. Her attention to detail and her warm and caring personality was outstanding. Amy who assisted in the office, were always helpful and quickly and efficiently answered our questions. Travis Phelps, Jerome, and Landis did a great job delivering the furniture. They worked extremely well together and were meticulous in moving pieces of furniture and boxes into our new home being extra careful not to mark or nick a single wall or piece. We appreciated Maryann Hanvey and Linda (Columbia billing office) in providing information we needed. As we continue to unpack boxes we are reminded of the quality service and care received. Thank you very much! You can be very proud of your exemplary employees. We will recommend Smith Dray Lines to others. Sincerely, Scott and Kay."
As if moving is not stressful enough, Smith Dray Line and their entire crew in Charleston made this process as easy as possible. Great and efficient job
done by all! Will use again, and refer to everyone who needs a reliable and honest mover."
We used this mover in late August this year and was very pleased. We went and got used boxes and did our packing. They picked up and delivered when they
said they would. Our coordinator Dina was very helpful. The move was reasonable in price. We would highly recommend this professional group to anyone. Satisfied customer."
Recently, due to a busted water pipe, the entire downstairs of my house had to be moved out into pods to redo the floors. Travis and Jerome spent 2 days
packing, wrapping furniture and moving everything out. Everything was treated as if it was going across the country instead of in the driveway! Travis and Jerome are professional, so easy to work with and did an amazing job! The same care was taken when Travis, Jerome and Landis moved everything back into the house. I have moved a few times, Travis and Jerome are the best I have ever worked with and are also the nicest guys you will ever meet!!"
Great job done by Smith Dray Lines. They were meticulous in the delivery of our household furniture and goods. Not only did I use them for the move down
into the Charleston area I also use them to deliver additional furniture into Hendersonville, NC area. The crew, Travis Messer and Jeff Sums, took such care and pride in protecting our furniture, floors and walls. They were very pleasant and made sure everything was put exactly where we needed it. I highly recommend Smith Dray Lines. I would definitely use them again."
Smith Dray was not responsible to pick up my used storage boxes - I had called them by mistake as they were who stored our belongings as we looked for a
home. Nonetheless, Michael Tickle offered to send someone to pick them up from our home without charge. Within a week my garage was emptied of boxes. I'm so appreciative of this excellent service and recommend them highly."
Dear Linda, Thank you so much for your honesty, and the timely refund we received form Smith Dray Line. We are so impressed with your company. From our
first encounter with Cherie and her warm personality, and because of the care with which your movers managed our furniture, we knew we made the right decision to hire Smith Dray Line. The personable and respectable young men were quick, efficient, and very aware that they were moving valuables. They took great care with our belongings. Then, long after the job was completed, we discovered that the movers accidentally lost the key to our antique china cabinet. When I reported the loss to Lisa, she kindly and promptly sent a locksmith to make a replacement key for us. We are so impressed with the professional manners of all associated with your company. Already we are telling people about our positive experience with Smith Dray Line, a moving company both competitive in pricing and competent in service. That, is a winning combination! Linda and Keith."
Hi! I just wanted to let you both know that we had a FABULOUS move yesterday with the Ferris'. Tony and his team were amazing and the family could not
get over how fantastic the they all were. It took them a little over six hours to load a TON of stuff (enough to fill a two bedroom apartment and two Zippy Shell containers) which was terrific. We were all SO impressed with them - thank you so much! Lori F. Fike, CSMM Owner/Director of Calm."
Kirk, Just wanted to say thank you for helping us with our move. My wife counted and it's the 9th time we've moved in 15 years of marriage! So we know
the difference between a good moving crew and a mediocre moving crew. Your movers were great! We'd like to specifically mention Marshall Williams, Neal Rapley, Chris Munn, & Tracy Brumsley who were fantastic. Please let Mr. Turrentine know we appreciated everyone's efforts to make our move successful!"
Amy, Now that I have settled in and am getting adjusted to a new place I just wanted to follow up on my move and the services I received from Atlas and
Smith Dray. First of all, after meeting Cherie I was pretty confident with going with your company. She made me feel comfortable and she her knowledge and professionalism shined through. I know how competitive the market is and how many movers try to sell you on their services but Amy was, by far, the best I had met. After dealing with Cherie, I was handed off to you for all my moving follow ups including payment, pick up and delivery of my items. I really appreciated all your phone calls with updates and keeping me in the loop with the process. Yes, we had a couple of hiccups (as I call them) but every company and employee has had them and most people tend to look at the entire process instead of just one or two items. We got past them through communication and follow up and that made me feel comfortable with your company. The delivery went smooth and the driver and his helpers were quick, efficient and I am glad to say, nothing was broken or ruined. At first, I thought they had dropped my televisions from the truck when it was really my boxed mattresses. As I said, we all screw up and that screw up I owned. I would definitely recommend your company to anybody who would be moving from the SC area with one exception....you and Cherie would need to handle the move. Thanks for your help, professionalism and making me feel confident with Smith Dray. Sincerely, Harold."
To the management team at Smith Dray Line: I write to commend the team who helped us with a move on July 2nd for my Mother and Father-in-law. Terrance
and his team were efficient and professional, as expected. But their patience and attention to detail were well beyond our expectations. Their outstanding service helped our family through what could have been a difficult transition and we are grateful for their efforts. With appreciation, Ani and James L."
Dear Amanda, Now that the dust is settling (after our 24 hr round trip back to NC), I wanted to take a second to pass along how great the entire Smith
Dray team was. The ladies that packed us, as well as Mark the day before the move, were thorough and business-like on the NC end. Here in KY I've never seen three guys work any harder or try more to please than Mark, Chris, and Willie on the Louisville end. It was hot, and they were tired, but those men worked without a stop until they got the entire truck emptied and we were settled. We had no front or back door, and they made hundreds of trips in and out of the house - they would not even let us go get them a hamburger. I'm not sure of Amy's address, but please pass this along to her as well as anyone else who might like to know how good the entire crew was. Moving is not in our future ever again, but I would be glad to recommend your people to anyone else. Thank everyone there for us. Sincerely, Kathy Berger."
We had a wonderful experience with this moving company! They were very professional and listened to all of our needs. Everything was done with care
... the delivery went smoothly and easy ..would definitely recommend this group."
Linda, Thank you so much for your honesty. We are so impressed with Smith Dray Line. From our first encounter with Cherie and her warm personality, to
the care with which the movers managed our furniture. They were quick, efficient, and very aware that they were moving valuables. They were also very personable. We have already started to tell people about our positive experience with your company. Smith Dray Line is both competitive in pricing and competent in service. We are now fans! Feel free to use these comments in any advertising promotions. By the way, we called you in response to one of your mailers. Blessings on your day, Linda and Keith Abrams."
Smith Dray was wonderful to work with. They were extremely professional and made this stressful time much more manageable!
Sorry for the delay in getting this message to you (apparently time flies when in the process of packing/unpacking!), but we did want to thank you for
your assistance with our move from GA to NC. From having Mike come to our house for a weekend estimate, to your ongoing updates and check-ins, all the way through to the loading and unloading with Travis and Mark, we could not have asked for a better move experience. Each of you made things so much easier for us. Just so you know, Travis and Mark were fantastic movers. We appreciated their hard work and their professionalism the entire time and would gladly recommend them to others. So again, thank you for your assistance."
The experience was fantastic from start to finish! Mike really quoted a fair price up front, so that I was confident that the price I saw was the price
I would pay. Tondra helped coordinate and keep me informed step-by-step in the process. Tondra made herself available to answer any question that I might have had regarding my move. In addition, the drivers are well organized, personable, and careful with loading! I would recommend Smith Dray Line to anyone looking to move!"
I wanted to make sure that I sent a note to say how much I appreciated working with Smith Dray Line again! We have made many moves throughout the years
and your company is by far the best we have ever worked with. From the beginning of the process everyone was just excellent in providing the best customer service possible. Please thank Patricia Mabe for going the extra mile on so many occasions! The crew that arrived for the packing day were excellent and I appreciated how professional they were! A special thank you to Travis Messer and Mark Potea for the amazing care and concern they had in caring for our family furniture, pictures, boxed items and for being absolutely the most professional movers we have ever had. Also I want to thank you for helping me in the process of deciding what I would move and then being right on the mark regarding the cost of the move as well. In closing I hope you will let each person know great service does not go unnoticed!"
Dear Mike, Today, it was my privilege to work with some of the most competent, attentive, energetic, efficient and courteous women. They packed all of
my parents' belongings. We were not organized and had very little done ahead of time, but they were undaunted and finished the job with the same wonderful attitudes they exhibited the entire day. I would be pleased to know that Karen Gough, Lou Menard, and Shaka Whitner were recognized in some way for the exceptional performance of their jobs. Our time with them certainly sets the bar high for the rest of your company. If the rest of your folks are as proficient, you will have our endorsement to use when marketing to future clients. Thank you for a job very well done - so far."
I used Smith Dray Line recently to move from Greenville, SC to Bar Harbor, ME. I have moved many times but this was the best move I have ever experienced!
The salesman, Mike, gave me an estimate was very detailed and also very accurate. The ladies that packed me up, Karen and Shaka, did a wonderful job of packing my belongings, and the crew that moved me, Faris and his men, were a delight. I highly recommend Smith Dray Line!"
Smith Dray did a great job moving my companies office. Our cubicles where not the easiest to handle, but their pros took care of them with ease. I would
recommend Smith Dray to anybody in Charleston who needs a commercial mover."